All sales are transacted in Canadian currency.
Welcome to the Store Support Page. From this page you can get answers to frequently asked questions about Online Watches.ca, our web-site, store policies and access product support.
Merchandise cannot be returned without our consent. Please call Customer Service at 800-267-6642 for return merchandise authorization (RMA). All claims must be made within ten days of receipt of goods and must include a copy of the original invoice or packing slip. Merchandise must be in original and/or proper packaging; Ship RMA's prepaid; RMA Number MUST be written on shipping label.
** Please Note : It is the responsibility of customers to fully insure all items returned to Online Watches.ca All items returned to Online Watches.ca must be freight prepaid. Online Watches.ca is not liable for damage or loss for products returned by customers
What methods of payment do we accept
All sales from this store are transacted in Canadian currency.
All sales are to be prepaid by MasterCard, Visa, American Express, or Paypal.
Cheques - We only accept company cheques from those companies that we have an established business relationship. Personal and bank counter cheques will not be accepted. Orders paid with a cheque will be released for shipment when your cheque clears your bank.
Cheques and Money Orders should be made payable to Online Watches.ca in Canadian funds only.
Credit card orders are released for shipment immediately. It is our policy to verify each credit card order useing the CVV2 number, address verification and by calling the issuing bank to confirm the ship to address.
By submitting your credit card information through our on-line shopping cart system, you are authorizing Online Watches.ca to charge your credit card in the amount specified. You agree that you are authorized to use the credit card specified for the purchase, and you will take steps so that no accidental chargebacks occur (by ensuring that whoever receives the credit card statement is aware of this purchase). Online Watches.ca is operated by Sonic Science Inc. You also understand that "Sonic Science " will show up on your credit card statement. In the event of a mistaken chargeback you agree to pay a $25 processing fee in addition to the original invoice amount.
Do I have to pay Sales Tax?
13% HST (Harmonized Sales Tax) is applicable on orders shipping to Ontario, New Brunswick, Newfoundland and Labrador . 15% HST is applicable in Nova Scotia. 12% HST is applicable in British Columbia. 5% HST is applicable in Alberta, Manitoba, Northwest Territories, Nunavut, PEI, Saskatchewan, and the Yukon. 5% GST is applicable in Quebec.
What Security Systems do you have in place?
Our web site provides secure communication via 128 bit secure socket layering. Secure communication means that information you provide, such as your name or credit-card number, is encrypted so that it can't be read or intercepted by other people. The certificate is a statement verifying the security of this Web site.
A certificate contains information that a specific Web site is authentic. This ensures that no other site can assume the identity of the original site.
Enjoy your safe shopping experience today!